KOHLER 2024 Q2 - Flipbook - Page 33
Forget about fragmented manual or email exchanges, forget about silos with little crossover
points: AMPS set up a Digital Team, two years ago, to start the creation of a new, integrated Digital
Portfolio aimed to give the users access to what they need, when they need it.
A digitalized Startup App
Our new Startup App is designed to book and track startup
appointments, guiding the user to provide complete information.
This will enhance response times and SLA timing and conditions,
while helping the customer to feel in full control.
Salesforce Field Service helps you deliver
better service to customers anywhere.
Planned Launch for key Telecom customer
Q3 2024 – NA
An integrated Field Service Solution
The new Field Service solution is designed to improve and
standardize direct service. It will help technicians to schedule and
track intervention requests in real-time and with full visibility on
asset and requestor details.
Product & Features
Appointment assistant
Planned Launch
Startup request
Q4 2024 – EMEA | Q1 2025 – AMER
Work orders
Forms storage
A digital solution for Online Ordering
Bringing the ordering experience to the next level is possible: the
Online Ordering solution will guide customers and partners through
parts identifications and shopping cart creation, while generating ad
hoc offers in full visibility and an easy-to-use interface.
Drive B2B Efficiency in order management.
Planned Launch
Q4 2024 – EMEA | Q1 2025 – AMER
Product & Features
Parts eCatalog
Inventory check
Supersession check
Shopping cart
What’s next?
Kohler Energy is striving to make Kohler Energy Aftermarket a digital leader. If you need proof,
keep an eye on the AMPS Digital team.
The journey has only begun.
Internal Communication: For internal & partner use only.
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